Return & Refund

Return and Refund Policy

We want you to be completely satisfied with your purchase from our brand. If for any reason you are not satisfied with your purchase, we offer the following return and refund policy:

Returns:

  • Please note we do not provide exchanges/refunds on pierced jewellery due to hygiene reasons. 
  • You may return any other unused, undamaged item within 28 days of the purchase date.
  • Please email us at info@leiraccs.com to initiate a return. Include your order number and the reason for the return.
  • We will provide you with a return address and instructions for returning the item. 
  • We do not provide free returns postage unless the product is faulty. You might need to pay for the delivery cost to send the product back to our warehouse.

Refunds:

  • Upon receipt of the returned item, we will inspect it to ensure it is in its original condition.
  • If the item is in its original condition, we will issue a refund to the original payment method.
  • Refunds will be processed within 7 business days of receipt of the returned item.

Exchanges:

  • If you wish to exchange an item, please email us at info@leiraccs.com to initiate the exchange. Include your order number and the reason for the exchange.
  • We will provide you with instructions for returning the item and selecting a new item to exchange it for.
  • We will ship the new item to you within 7 business days of receipt of the returned item.
  • We do not provide free postage for exchange. You need to pay for the delivery cost to send the product back to our warehouse

Conditions:

  • We only accept returns of unused, undamaged items.
  • We do not provide exchanges/refunds on pierced jewellery due to hygiene reasons. 
  • Items must be returned in their original packaging with all tags attached.
  • We reserve the right to deny a return or refund if we suspect that the item has been used or damaged by the customer, or if we suspect fraudulent activity.

Shipping:

  • Shipping costs are non-refundable.
  • Customers are responsible for the cost of return shipping unless the item received was damaged or defective.